2006-04-11

The Long-Distance Journey of a Fast-Food Order - New York Times

The Long-Distance Journey of a Fast-Food Order - New York Times:
"While the call-center idea has received some attention since a scattered sampling of McDonald's franchises began testing it 18 months ago, most customers are still in the dark. For Meredith Mejia, a regular at a McDonald's in Pleasant Hill, Calif., near San Francisco, it meant that her lunch came with a small helping of the surreal. When told that she had just ordered her double cheeseburger and small fries from a call center 250 miles away, she said the concept was 'bizarre.'"

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